Sera ya Faragha — MzaniApp BMS

1

Taarifa Tunazokusanya Information We Collect

Aina za data zinazokusanywa na MzaniApp Types of data collected by MzaniApp

MzaniApp inakusanya aina zifuatazo za taarifa kwa ajili ya kutoa huduma bora:

Taarifa za Akaunti (Unazotoa wewe mwenyewe):

Jina kamili na jina la biashara yako
Anwani ya barua pepe na nambari ya simu
Nchi na eneo la biashara yako
Taarifa za malipo (zinazohifadhiwa kwa njia ya kusimba — encrypted)

Taarifa za Biashara (Unazoweka kwenye mfumo):

Rekodi za mauzo, bidhaa, na wateja wako
Data ya matumizi na gharama za biashara
Ankara za invoisi na madeni
Picha za bidhaa unazopakia

Taarifa za Kiteknolojia (Zinazokusanywa kiotomatiki):

Aina ya kifaa na mfumo wake wa uendeshaji
Anwani ya IP na eneo la kijiografia (mji/nchi tu)
Wakati wa kuingia na kutoka kwenye mfumo
Makosa ya mfumo yanayotusaidia kuboresha huduma

          Hatukusanyi taarifa za kibinafsi zisizohusiana na biashara yako, kama historia yako ya afya, imani za kidini, au taarifa za kisiasa.
        

MzaniApp collects the following types of information to provide quality services:

Account Information (Provided by you):

Full name and business name
Email address and phone number
Country and business location
Payment information (stored in encrypted form)

Business Data (You enter into the system):

Sales, product, and customer records
Business expense and cost data
Invoice and debt records
Product images you upload

Technical Information (Collected automatically):

Device type and operating system
IP address and geographic location (city/country only)
System login and logout times
System errors that help us improve services

          We do not collect personal information unrelated to your business, such as health history, religious beliefs, or political information.
        

2

Jinsi Tunavyotumia Taarifa Zako How We Use Your Information

Madhumuni ya matumizi ya data yako Purposes for using your data

Taarifa unazotupa zinatumika tu kwa madhumuni yafuatayo:

Kutoa huduma za msingi — kukuwezesha kutumia vipengele vyote vya MzaniApp
Kuboresha uzoefu wako — kujifunza jinsi unavyotumia mfumo ili kuboresha interface na vipengele
Usalama wa akaunti — kutambua na kuzuia ufikiaji usioidhinishwa
Msaada wa kiufundi — kukusaidia ukiwa na tatizo la kiufundi
Mawasiliano muhimu — kutumia arifa za mfumo, mabadiliko ya masharti, na taarifa za malipo
Mzani AI — data yako inasaidia AI kukupa ushauri mahususi kwa biashara yako

Hatutumii data yako kwa matangazo ya wahusika wa nje (third-party advertising). Mzani AI inatumia data yako kukusaidia wewe peke yako, si kwa faida ya mtu mwingine.

Information you provide is used only for the following purposes:

Providing core services — enabling you to use all MzaniApp features
Improving your experience — learning how you use the system to enhance interface and features
Account security — detecting and preventing unauthorized access
Technical support — assisting you when you experience technical issues
Important communications — sending system notifications, terms changes, and billing alerts
Mzani AI — your data helps AI provide advice specific to your business

We do not use your data for third-party advertising. Mzani AI uses your data to help you alone, not for others' benefit.

3

Kushiriki Data na Watu wa Tatu Data Sharing with Third Parties

Hatushiriki data yako bila ruhusa yako We never share your data without consent

Ahadi yetu ya msingi: Hatushiriki, wala kuuza, wala kukodisha data yako ya biashara kwa mtu wa tatu bila ridhaa yako ya wazi na ya maandishi.

Tunashiriki taarifa ndogo tu katika hali hizi:

Watoa huduma walioaminiwa (kama mifumo ya malipo) — wanaofungwa na mikataba ya usalama sawa na yetu
Amri ya mahakama — endapo sheria inatuhitaji kufanya hivyo
Usalama wa watu — endapo tunaona hatari ya haraka kwa maisha ya mtu
Idhini yako mwenyewe — kama ukituchagua kushiriki data mahususi na mtu au chombo fulani

          Hatuwahi kuuza data yako kwa makampuni ya matangazo, watafiti wa nje, au washindani. Hii ni ahadi isiyobadilika ya MzaniApp.
        

Wahusika wa huduma wetu wanaofungwa na NDA (Non-Disclosure Agreement) ambayo inazuia kutumia data yako kwa njia yoyote nje ya madhumuni tuliyokubaliana.

Our core commitment: We never share, sell, or rent your business data to any third party without your explicit, written consent.

We share limited information only in these circumstances:

Trusted service providers (such as payment systems) — bound by security agreements equivalent to ours
Court order — when the law requires us to do so
Safety of persons — if we perceive an imminent threat to someone's life
Your own consent — if you choose to share specific data with a person or entity

          We never sell your data to advertising companies, external researchers, or competitors. This is MzaniApp's unbreakable commitment.
        

Our service providers are bound by NDAs (Non-Disclosure Agreements) that prevent them from using your data for any purpose beyond what we have agreed.

4

Usalama wa Data Data Security

Teknolojia tunazotumia kulinda data yako Technologies protecting your data

Tunalinda data yako kwa kutumia teknolojia za hali ya juu za usalama:

SSL/TLS Encryption — Taarifa zote zinasafirishwa kwa njia iliyosimbwa (encrypted) kupitia mtandao
Usimbuaji wa data (Data Encryption at Rest) — Data yako imehifadhiwa kwa njia iliyosimbwa kwenye seva zetu
Ukaguzi wa mara kwa mara — Tunafanya ukaguzi wa usalama kila mara ili kutambua udhaifu wowote
Udhibiti wa ufikiaji (Access Control) — Wafanyakazi wachache sana ndio wanaoweza kufikia data ya mtumiaji, na kwa sababu maalum tu
Nakala rudufu (Backup) — Tunafanya nakala rudufu za data kila siku kwa ajili ya ulinzi dhidi ya kupoteza data
Ufuatiliaji wa 24/7 — Mifumo yetu inafuatiliwa saa 24 kwa saa 24 kutambua shughuli za kushangaza

Ingawa tunachukua hatua zote za ulinzi, hakuna mfumo wowote wa mtandaoni ambao ni salama 100%. Tunakushauri pia kulinda upande wako kwa kutumia neno la siri imara na kutoishiriki na mtu yeyote.

We protect your data using advanced security technologies:

SSL/TLS Encryption — All data is transmitted encrypted over the network
Data Encryption at Rest — Your data is stored encrypted on our servers
Regular Audits — We conduct regular security audits to identify any vulnerabilities
Access Control — Very few staff can access user data, and only for specific reasons
Backup — We perform daily data backups to protect against data loss
24/7 Monitoring — Our systems are monitored around the clock to detect suspicious activity

While we take all protective measures, no online system is 100% secure. We also encourage you to protect your end by using a strong password and not sharing it with anyone.

5

Muda wa Kuhifadhi Data Data Retention Period

Muda gani tunahifadhi taarifa zako How long we store your information

Tunahifadhi data yako kwa muda ufuatao:

Data ya biashara inayofanya kazi — Muda wote wa usajili wako na MzaniApp
Baada ya kufuta akaunti — Data inabaki kwa siku 30 za mwisho kukupa muda wa kupakua, kisha inafutwa kabisa
Rekodi za malipo — Zinaweza kuhifadhiwa kwa miaka 7 kwa sababu za kisheria za kodi
Taarifa za kiusalama (log files) — Zinahifadhiwa kwa miezi 12 kwa ajili ya uchunguzi wa usalama
Barua pepe za msaada — Zinahifadhiwa kwa miezi 24 ili kufuatilia historia ya msaada

Baada ya muda huu, data yako inafutwa kabisa na kwa kudumu kutoka kwenye seva zetu zote, ikiwemo nakala rudufu.

We retain your data for the following periods:

Active business data — For the entire duration of your MzaniApp subscription
After account deletion — Data remains for a final 30 days for you to download, then permanently deleted
Payment records — May be retained for 7 years for legal tax purposes
Security logs — Retained for 12 months for security investigation
Support emails — Retained for 24 months to track support history

After these periods, your data is completely and permanently deleted from all our servers, including backups.

6

Haki Zako za Faragha Your Privacy Rights

Unachoweza kudai kuhusu data yako What you can claim regarding your data

Kama mtumiaji wa MzaniApp, una haki zifuatazo kamili kuhusu data yako:

🔍 Haki ya Kuona — Unaweza kuomba kuona data yote tunayoihifadhi kuhusu wewe wakati wowote
✏️ Haki ya Kusahihisha — Unaweza kusahihisha taarifa zako zozote zisizo sahihi
🗑️ Haki ya Kufuta — Unaweza kuomba taarifa zako zifutwe (isipokuwa data inayohitajika kisheria)
📦 Haki ya Kupakua — Unaweza kupakua data yako yote wakati wowote kwa muundo wa kawaida (JSON/CSV)
🚫 Haki ya Kukataa — Unaweza kukataa matumizi fulani ya data yako
🔒 Haki ya Kuzuia — Unaweza kuomba tuzuie usindikaji wa data yako katika hali fulani

Kutumia haki hizi, nenda kwenye Mipangilio > Faragha na Data ndani ya mfumo, au wasiliana na timu yetu kupitia info@mzaniapp.co.tz.

Tutajibu maombi yako ndani ya siku 14 za kazi.

As a MzaniApp user, you have the following full rights regarding your data:

🔍 Right to Access — You can request to view all data we hold about you at any time
✏️ Right to Rectification — You can correct any inaccurate information
🗑️ Right to Erasure — You can request your information be deleted (except legally required data)
📦 Right to Download — You can download all your data at any time in standard format (JSON/CSV)
🚫 Right to Object — You can object to certain uses of your data
🔒 Right to Restrict — You can request we restrict processing of your data in certain circumstances

To exercise these rights, go to Settings > Privacy & Data within the system, or contact our team at info@mzaniapp.co.tz.

We will respond to your requests within 14 business days.

7

Cookies na Teknolojia za Ufuatiliaji Cookies & Tracking Technologies

Jinsi tunavyotumia cookies kwenye mfumo How we use cookies in the system

MzaniApp inatumia cookies za aina tofauti:

Cookies Muhimu (Essential) — Zinahitajika kufanya mfumo ufanye kazi. Haiwezekani kuzizima. Mfano: kukumbuka umeingia (login session)
Cookies za Utekelezaji (Performance) — Zinatusaidia kuelewa jinsi unavyotumia mfumo ili kuboresha uzoefu wako (zinaweza kuzimwa)
Cookies za Usanidi (Preference) — Zinakumbuka mipangilio yako kama lugha uliyochagua (zinaweza kuzimwa)

Hatutumii cookies za matangazo (advertising cookies) au cookies za kufuatilia tabia yako kwenye tovuti nyingine.

Unaweza kudhibiti au kuzima cookies kupitia mipangilio ya kivinjari chako, lakini baadhi ya vipengele vya mfumo vinaweza kutofanya kazi vizuri ukifanya hivyo.

MzaniApp uses different types of cookies:

Essential Cookies — Required for the system to function. Cannot be disabled. Example: remembering you're logged in (login session)
Performance Cookies — Help us understand how you use the system to improve your experience (can be disabled)
Preference Cookies — Remember your settings like chosen language (can be disabled)

We do not use advertising cookies or cookies that track your behavior across other websites.

You can control or disable cookies through your browser settings, but some system features may not work properly if you do so.

8

Faragha ya Watoto Children's Privacy

Ulinzi wa faragha wa watoto Child privacy protection

MzaniApp haikusudiwa kwa watoto wenye umri chini ya miaka 18. Hatukusanyi kwa makusudi taarifa za kibinafsi kutoka kwa watoto.

Iwapo tunagundua kwamba tumekusanya taarifa za mtoto bila idhini ya mzazi, tutafuta taarifa hizo mara moja bila ya mkanganyiko.

Iwapo wewe ni mzazi au mlezi na unaamini mtoto wako ametoa taarifa kwenye mfumo wetu, tafadhali wasiliana nasi mara moja kwa info@mzaniapp.co.tz.

MzaniApp is not intended for children under 18 years of age. We do not knowingly collect personal information from children.

If we discover we have collected a child's information without parental consent, we will delete that information immediately and without hesitation.

If you are a parent or guardian and believe your child has provided information on our system, please contact us immediately at info@mzaniapp.co.tz.

9

Mawasiliano Kuhusu Faragha Privacy Contact Information

Jinsi ya kuwasiliana kuhusu faragha yako How to reach us about your privacy

Kwa maswali yoyote kuhusu Sera hii ya Faragha au jinsi tunavyotunza data yako:

Afisa wa Faragha wa MzaniApp
📧 Barua pepe: info@mzaniapp.co.tz
🌐 Tovuti: www.bms.mzaniapp.co.tz
💬 Ndani ya mfumo: Mipangilio → Faragha na Data
🕐 Muda wa majibu: Siku 14 za kazi

Sera hii iliandikwa mara ya mwisho: Mei 2025. Tunaweza kuisasisha sera hii mara kwa mara na tutakutaarifu kupitia barua pepe au arifa ya mfumo kuhusu mabadiliko yoyote muhimu.

          Ikiwa haukuridhika na jinsi tunavyoshughulikia shaka yako ya faragha, una haki ya kuwasiliana na mamlaka za ulinzi wa data zinazohusika katika nchi yako.
        

For any questions about this Privacy Policy or how we handle your data:

MzaniApp Privacy Officer
📧 Email: info@mzaniapp.co.tz
🌐 Website: www.bms.mzaniapp.co.tz
💬 Within system: Settings → Privacy & Data
🕐 Response time: 14 business days

This policy was last updated: May 2025. We may update this policy periodically and will notify you via email or system notification about any important changes.

          If you are not satisfied with how we handle your privacy concern, you have the right to contact the relevant data protection authorities in your country.
        

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